Whether it’s an individual or a company, a first impression is hard to shake. As a professional with 10 years of experience dedicated to reviewing hotels, restaurants, and bars plus 3 years dedicated to product reviews, I feel confident in saying I’m an expert in my field.
Tonight we welcomed a company into our home, and I broke an important rule: following my instinct. Because we are brought up to be respectful and courteous, I allowed a company into our home even though they did not show us the same respect in return. An appointment was scheduled for 5pm and after receiving an additional call stating it might be a 30 minute delay, I still welcomed that company through our door at exactly 1 hour past the dedicated time.
A First Impression – Companies are you Listening?
The entire company “spiel” was meant to last 1 hour so at that moment, I should have really turned the company away because the appointment had concluded. As a first impression, a company not respecting your time should be a deal breaker. If they want your business, they will show you by being prompt, courteous, and respectful.
That “spiel” I mentioned before lasted 2 hours, not 1, making for a grand total of 3 hours lost. Talk about rude. When the company rep first arrived I expressed that we had not eaten dinner yet, and without being ill-mannered (yes, I still chose to use my manners) I expressed that we needed to make this short and sweet.
The rep proceeded to take 2 hours of our time by doing an elaborate presentation, clearly NOT what we had asked for. Although the information was educational (in many ways to say the least), it’s not what we (the customer) asked for. A company who wants your money will listen to what YOU need, not what THEY want. That’s called customer service….somehow many companies seem to have lost that concept.