Whether it’s an individual or a company, a first impression is hard to shake. As a professional with 10 years of experience dedicated to reviewing hotels, restaurants, and bars plus 3 years dedicated to product reviews, I feel confident in saying I’m an expert in my field.
Tonight we welcomed a company into our home, and I broke an important rule: following my instinct. Because we are brought up to be respectful and courteous, I allowed a company into our home even though they did not show us the same respect in return. An appointment was scheduled for 5pm and after receiving an additional call stating it might be a 30 minute delay, I still welcomed that company through our door at exactly 1 hour past the dedicated time.
A First Impression – Companies are you Listening?
The entire company “spiel” was meant to last 1 hour so at that moment, I should have really turned the company away because the appointment had concluded. As a first impression, a company not respecting your time should be a deal breaker. If they want your business, they will show you by being prompt, courteous, and respectful.
That “spiel” I mentioned before lasted 2 hours, not 1, making for a grand total of 3 hours lost. Talk about rude. When the company rep first arrived I expressed that we had not eaten dinner yet, and without being ill-mannered (yes, I still chose to use my manners) I expressed that we needed to make this short and sweet.
The rep proceeded to take 2 hours of our time by doing an elaborate presentation, clearly NOT what we had asked for. Although the information was educational (in many ways to say the least), it’s not what we (the customer) asked for. A company who wants your money will listen to what YOU need, not what THEY want. That’s called customer service….somehow many companies seem to have lost that concept.
Both over the phone and once the rep hit our doorstep I was upfront about our rather small concern. Instead, the company tried to sell us on an entire home makeover. Way to listen there company!
Instead of speaking up sooner, my husband and I showed this rep respect by seeing it through, although we really didn’t have a valid reason to. In the end, we both stuck to our other rule: it’s okay to say NO. That was really a no-brainer.
It was now the kids bedtime and we were literally kicking the rep out the door (politely of course). When all was said and done my husband and I ate dinner at 8:45 pm and lost 3 hours of our life we can’t get back! Oh yea, and that $25 gift card we were promised for our “time” was NOT handed to us at the conclusion of the appointment, instead the company makes the customer “work for it” by requiring us to complete a survey and mail it in. In several weeks we should receive the gift card in the mail. I’m not holding my breath.
So why is it that instinctually we feel one-way, yet push that feeling aside out of courtesy for another who truly does not deserve it? As a society we tend to do this. We’re taught to be kind and respectful, yet sometimes we don’t show ourselves that same respect. The take away from this is: follow your instincts. Your first impression tends to be spot on. Take value in that.